These Terms of Service ("Terms") govern your use of izicollect, including the website collect.izipay.me, the dashboard, the checkout widget, payment links and the API (together, the "Service"), operated by izicollect ("we", "us"). By creating an account or using the Service you accept these Terms. If you use the Service for a business, you confirm you may accept these Terms on its behalf.
1. What the Service does
The Service lets you accept payments in crypto assets from your customers. For each invoice we generate a deposit address, watch the blockchain, and when the payment is confirmed we add the amount, minus our fees, to your balance. You can withdraw your available balance to a wallet you control. We are a technical payment processor for crypto assets. We are not a bank, we do not hold fiat money for you, and your balance does not earn interest.
2. Your account
- You must give a valid email address, keep your password secret and be at least 18 years old.
- You are responsible for all activity in your account, for the API key and for the wallet addresses you enter.
- Tell us at support@izipay.me right away if you suspect unauthorized access.
- We may ask you for information about you, your business and your customers at any time, and we may limit the account until we receive it.
3. Fees
- For each confirmed payment we deduct 0.8% of the amount and a network fee per payment that depends on the blockchain. Current network fees are listed on the pricing page and in your dashboard.
- Withdrawals cost 0.2% of the amount. We pay the blockchain gas for withdrawals.
- We may change fees with at least 14 days notice by email. New fees apply only to payments created after they take effect.
4. Payments and balances
- A payment is credited only after it is confirmed on the blockchain. Stablecoin payments are credited for the amount that actually arrived, up to the invoice amount. Other assets are credited in proportion to the amount that arrived.
- Payments sent to an expired invoice, on a wrong network, in an unsupported asset or to a reused address may be delayed or impossible to recover. We will try to help, but we cannot guarantee recovery.
- Crypto transfers cannot be reversed. You are responsible for entering correct withdrawal and refund addresses.
- Your balance is shown in US dollars. Withdrawals are made in USDT on the networks listed in the dashboard.
5. Refunds to your customers
Your customers may request a refund through the payment page. Refunds are only sent after you approve them, from your available balance, minus the blockchain network fee. You are responsible for your own refund policy toward your customers.
6. Acceptable use
You must follow our Acceptable Use Policy and all laws that apply to you and your business, including tax, consumer protection, sanctions and anti money laundering rules. You are the seller of your goods and services, and you are solely responsible for them and for your relationship with your customers.
7. Suspension and termination
- We may suspend or close an account, hold funds for as long as reasonably needed, or refuse a payment or withdrawal if we reasonably believe the account is used for fraud, prohibited activity, or in breach of these Terms, or if a law or authority requires it.
- You may close your account at any time by writing to support@izipay.me. Your available balance, minus any amounts held under this section, will be paid out to a wallet you choose.
8. Availability and liability
- We work to keep the Service available, but blockchains, networks and third party infrastructure can be slow or unavailable. The Service is provided "as is".
- To the extent allowed by law, we are not liable for indirect or consequential losses, lost profits, or losses caused by blockchain networks, wrong addresses entered by you or your customers, or events outside our control.
- Our total liability for any claim is limited to the fees you paid us in the three months before the claim.
9. Changes
We may update these Terms. We will announce material changes by email or in the dashboard at least 14 days before they take effect. If you keep using the Service after that, you accept the updated Terms.
10. Contact
Questions about these Terms: support@izipay.me.
Other documents: Privacy Policy · Acceptable Use Policy